Key Quotes

“Over the years, I’ve realized that in any new situation, whether it involves an elevator or a rocket ship, you will almost certainly be viewed in one of three ways. As a minus one: actively harmful, someone who creates problems. Or as a zero: your impact is neutral and doesn’t tip the balance one way or the other. Or you’ll be seen as a plus one: someone who actively adds value.”

“One benefit of aiming to be a zero: it’s an attainable goal. Plus, it’s often a good way to get to plus one.”

“Don’t assume you know everything, and try to be ready for anything.”